Enhancing a Hemodynamics System
To redesign a Class 2 Medical Device product preserving what users deem to be working well and prioritizing user-suggested areas of improvement
Background
Change Healthcare Cardiology Hemo™ is a monitoring system for cardiology departments that need to aggregate blood flow data, waveforms, and images in one cardiac patient record. Importantly, Hemo promotes physician efficiency by allowing physicians to complete their report before the patients leave the room and helps eliminate redundant data entry through a single integrated database for all cardiovascular procedures. In July 2021, product leaders knew it was time to envision a next-generation Hemo product. The redesign effort needed to address increasing clinical demands and new technological innovation, while solving the existing and evolving needs of the customer. They asked Change Healthcare’s Behavioral Science team to help.
Methods
My team performed generative interviews with end users of the Hemodynamics product. These insights represent the perspectives of 33 participants (product support, physicians, technicians, nurses, and administrators). The interviews were conducted virtually and were roughly one hour in length.
Findings
While I’m limited in what I can share about this project, Change Healthcare published an overview that I wrote about these findings in 2022. To read the report please visit the link below.