Motivating Member Paperless Adoption

In partnership with University of Southern California Master of Applied Psychology Program, a study to explore the usability of Williams Sonoma Room Planner

Methods

My team performed 16 usability interviews. Participants were 18 years or older, had used a 3D- enabled planning tool at least once, and are online furniture purchasers.

Findings

Full usability findings can be viewed in the presentation linked below.

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Understanding SOAR Participant Experience