Project Four:Hemodynamics Redesign
Problem
Hemodynamic monitoring systems help cardiology departments aggregate blood flow data, waveforms, and images in one cardiac patient record. This project supported the redesign of a hemodynamic, Class 2 medical device. The goal was straightforward - preserve what users deem to be working well while reducing UI complexity, number of clicks, and need for customization at implementation. Simple, right?
Process
Generative Research: In-depth interviews to understand user (physicians, technicians, nurses, and administrators) workflows, existing needs, and pain points
Synthesis & Idea Gen Workshop: Synthesis of findings to present recommendations for issues and co-leading idea gen workshop (with Design)
Evaluative Testing: Concept testing with users to identify utility of potential future features and gauge priority
Results
This work produced 19 future feature concepts that were tested with users
Iterative testing supported the build of 12 features and the de-prioritization of 7 features
Software redesign significantly reduced amount of out-of-the-box customization
Reflection:
Clinical settings are dynamic, high-stress, high-performance environments making clinical users more susceptible to an overload of options or customizable features. Clinical products must constantly work to reduce choice and avoid choice overload.
Working in the Class 2 medical device space requires patience. It takes many years to build and certify products and experiences. Gratification is not instant.